FAQS
General Event Information
What are the dates and location of SuperExpo 2026?
10-12 June 2026 at the Gold Coast Convention and Exhibition Centre. Address: 2684-2690 Gold Coast Highway, Broadbeach QLD 4218
Where is the event venue and how do I get there?
Gold Coast, Queensland
Gold Coast Convention & Exhibition Centre (GCCEC), 2684-2690 Gold Coast Highway, Broadbeach QLD 4218.
The GCCEC is centrally located opposite The Star Gold Coast and Broadbeach precinct. The venue is easily accessible via G:link Light Rail (Broadbeach North Station) and local buses. Parking is available onsite (fees apply).
What are the opening and closing times for the show each day?
Visitor opening hours are:
• Wednesday 10 June 10:00 am - 5:00 pm
• Thursday 11 June 10:00 am - 5:00 pm
• Friday 12 June 10:00 am - 3:00 pm
Exhibitor access on show days is from 7:00 am - 8:00 pm.
Final preparations permitted Wednesday 10 June 7:00 - 9:00 am before opening.
Who organises SuperExpo and how can I contact them?
SuperExpo 2026 is presented by the Window Shading Association of Australia (WSAA) and the Specialised Textiles Association (STA), managed by We Are Phoenix.
Event Team Contacts:
• Phoenix Events Team - 0483 950 324 | events@superexpo.org.au
• ExpoNet (Official Contractor) - Dean Cartledge, Assistant State Manager QLD, 07 3442 4107 | dean@exponet.com.au
• Wesley Fawaz (WSAA) 0420 557 212 | wesley@wssa.com.au
• Ana Drougas (STA) 0422 634 422 | ana@specialisedtextiles.com.au
Exhibitor Registration & Booth Booking
How do I register to exhibit at SuperExpo 2026?
Please refer to the SuperExpo 2026 Sponsor and Exhibitor Prospectus here. Alternatively our website has all the opportunities outlined including a link to register.
To ensure a fair and transparent allocation of sponsorship opportunities, we have designed a structured, three-phase campaign process that prioritises early engagement while maximising value for all partners.
Campaign 1 - Platinum Sponsorship (Closed Bid) - Closed
Opens: 9am, Tuesday, 8 July
Closes: 5pm, Thursday, 17 July
Campaign 2 – Gold, Silver & Experience Add-on Sponsorship Opportunities - Closed
Opens: 11am, Tuesday, 22 July
Campaign 3 – Exhibitor Registrations
Opens: 11am, Wednesday, 14 August
Closes: When sold out
General Exhibitor bookings open with high-impact opportunities to showcase your business at the largest trade event in the industry.
How much does it cost to exhibit?
What booth sizes and packages are available?
There are three exhibitor options available to you:
Grande booth 3 x 3
Infinity booth 3 x 2
Custom Build Booth
How do I choose or request a specific booth location?
Booth locations will be allocated in the following order: Platinum Bid Winner, followed by Gold and Silver Sponsors, and then General Exhibitors on a first-come, first-served basis.
If you have any specific requests or encounter a conflict with your booth allocation, please don’t hesitate to contact us at events@superexpo.org.au, and we’ll do our best to accommodate your needs.
Is there a deadline to confirm or pay for my booth?
Platinum Sponsor: Upon confirmation as the successful Platinum Sponsor, 100% of the sponsorship fee is payable. An invoice will be issued with a 7-day payment term.
Gold & Silver Sponsors: Full payment (100%) is required at the time of registration. A 7-day invoice will be provided upon submission.
General Exhibitors: A 50% deposit is required at the time of booking. To secure the Early Bird rate, the full balance must be paid by the Early Bird deadline of 28 November 2025. If payment is not received by this date, the standard rate will apply. Final payment is due 27 February 2026.
Stand Build & Logistics
When can I MOVE in and MOVE out?
Move-In:
Saturday 6 June: ExpoNet mark-out + custom builder access from 18:00
Sunday 7 June: Custom Stand Groups 1 & 2 access
Monday 8 June: Custom stand access from 06:00AM
Tuesday 9 June: Exhibitor bump-in from 07:00AM
Move-Out:
Friday 12 June: Visitors exit 3:00PM–3:30PM
Exhibitor pack-down from 3:30PM (small items only)
ExpoNet dismantle from 5:00PM
Custom builds dismantle from 7:00PMSaturday 13 June: Full contractor move-out from 07:00AM
What is included in a standard exhibition stand package?
Please refer to the Exhibition tab in our website for more information on the inclusions and add ons available to you.
Can I use my own stand builder or do I have to use the official supplier?
While you are welcome to engage your own stand builder, all custom builds must meet our standard requirements and guidelines.
We do highly recommend working with our official partner, ExpoNet, who bring over 40 years of experience in delivering complex exhibitions and have an in-depth understanding of SuperExpo. They offer seamless integration with our event infrastructure and a proven track record of quality and reliability.
Additionally, the Phoenix team is available to provide creative guidance to help elevate your brand presence at the event. We’ll work collaboratively with both ExpoNet and your team (or your chosen builder) to ensure your stand makes a strong visual impact while remaining compliant with event requirements.
What are the height and build restrictions for custom stands?
Where can I order additional stand furniture, lighting or power?
You can order this all through ExpoNet on their Exhibitor Portal.
Who is the official stand builder and how do I contact them?
ExpoNet (Official Contractor) - Dean Cartledge, Assistant State Manager QLD, 07 3442 4107 | dean@exponet.com.au
Cameron Cuskelly, Queensland State Manager at cameron@exponet.com.au
DELIVERIES & ONSITE SERVICES
How do I arrange for deliveries to the venue?
All deliveries and collections must be made via the GCCEC Loading Dock (northern end, off Gold Coast Highway). Deliveries are accepted from Monday 9 June 2026 - 24 hours before Move-In only. All items must use the official GCCEC Delivery Label. SuperExpo and GCCEC cannot sign for goods unless an Authority to Sign form is completed in advance.
Is there storage available on-site?
Booking procedure & cost details:
You must complete the “On-site Lifting and Storage Hire Order Form” (Contractor/Exhibitor) and submit it no later than 21 days prior to your event.
Storage bays are 16 m² (approx one bay) for the external loading dock; minimum one bay must be booked.
Important conditions: The storage area is outside (not undercover) - you are responsible for weather-proofing your items (tarps, etc).
All goods must be removed by the end of tenancy; any remaining items may incur additional charges or be disposed of by GCCEC after 7 days.
Will internet/Wi-Fi be available at the venue?
Complimentary public Wi-Fi is available throughout the GCCEC for basic use. Premium wired or dedicated connections can be booked through GCCEC Exhibitor Services using the Technology Communication & Data Order Form.
Can I access power at my stand?
Are forklifts or trolleys available for moving equipment?
GCCEC offers on-site forklifting services. Contractors may supply and operate their own forklifts onsite. Alternatively, forklift services can be provided by the GCCEC Logistics Team using GCCEC-owned equipment for all unloading and delivery requirements. All forklift activity and delivery scheduling must adhere to the approved move-in timetable as issued by the client and venue. Deliveries for contractors will be discussed directly between the GCCEC and stand builders closer to the event.
EXHIBITOR PORTAL & ADMIN
Are forklifts or trolleys available for moving equipment?
There will be 3 main Exhibitor Portals you will need access to.
SuperExpo Exhibitor Portal, you have been emailed a link to this, if you do not have the email - please contact Phoenix at events@superexpo.com.au
Where can I update my company details and logo?
SuperExpo Exhibitor Portal, you have been emailed a link to this, if you do not have the email - please contact Phoenix at events@superexpo.com.au
How do I download my invoice or receipt?
EVENT RULES & GUIDELINES
Are there any restrictions on what I can display or demonstrate?
Boundaries: All displays, equipment and signage must remain within your allocated stand area.
Height & Structure: Custom builds or elevated displays over 2.4 m require approval and must not obstruct exit signs, fire equipment or other exhibitors’ visibility.
Noise: Any amplified sound, lighting effects or product demonstrations must not interfere with neighbouring exhibitors. The organisers and venue reserve the right to limit or stop any activity deemed disruptive.
Prohibited items: Dangerous or explosive materials, naked flames, and motor vehicles without prior written consent are not permitted.
Rigging: All overhead rigging (banners, lighting, truss) must be approved by the GCCEC and installed by a licensed GCCEC rigger only.
For detailed approval requirements or to confirm if your activation is permitted, contact events@superexpo.org.au
Can I serve food or drinks at my stand?
Contact exhibitorservices@gccec.com.au or call +61 (07) 5504 4000 for assistance.
What insurance do I need to exhibit?
Are there any noise restrictions during the EXPO?
Sound levels should not exceed 70 decibels when measured at the perimeter of your stand.
The organisers and venue management reserve the right to request that sound levels be reduced or demonstrations modified if they disrupt neighbouring exhibitors.
Microphones, speakers, and AV displays must be positioned to project sound inward toward your stand.
Continuous or repetitive sound effects (sirens, horns, etc.) are not permitted without prior written approval.
For any activations involving music, product demonstrations, or performances, please contact events@superexpo.org.au to obtain written clearance before the event.
What is the cancellation or refund policy?
Any amendments and/or cancellations to booth/space must be notified in an email to the SuperExpo Event team at events@superexpo.org.au. In the event of cancellation or reduction of space by an exhibitor the following penalties shall apply.
• Your non payment does not cancel your contractual obligations to us.
• Sponsorship packages are not subject to cancelation or amendment once confirmation has been made.
REDUCTION OF SPACE OR CANCELLATION
During The Period Of:
• January 1-31st 2026 : 50% of the space rate
• February 1-28th 2026 : 75% of space rate
• After February 28th 2026 : 100% of space rate
• Cancellations received in writing before 31st December 2025 will be refunded in full, less an administrative fee of 10% + GST.
ACCOMMODATION & TRAVEL
Are there preferred hotels or travel discounts available?
Yes - preferred accommodation options and exclusive SuperExpo 2026 rates are available.
Please visit our official accommodation page for the most up-to-date hotel listings and booking links
Are there shuttle buses or public transport options to the venue?
The Gold Coast Convention & Exhibition Centre (GCCEC) is centrally located in Broadbeach with easy access to public transport.
The G:link light rail stops directly outside the venue at Broadbeach North Station - just a short walk to the main entrance.
Local bus services also stop nearby at Broadbeach South Station.
GCCEC is connected by footbridge to The Star Gold Coast and within walking distance of several nearby hotels.
DURING THE EXHIBITION
What time can exhibitors access the venue each day?
During show days, exhibitors may access the venue earlier than visitors to prepare their stands.
Wednesday 10 & Thursday 11 June 2026: Exhibitor access 7:00 AM - 8:00 PM
Friday 12 June 2026: Exhibitor access from 7:00 AM; exhibition open to visitors 10:00 AM - 4:00 PM
Exhibitors must wear their official Exhibitor Name Badge for entry. Visitor registrations will not grant access before public opening hours.
Where do I collect my exhibitor passes?
Exhibitor passes will be available for collection onsite at the Registration Desk located in the GCCEC foyer.
The registration desk will open from the start of move-in (Tuesday 9 June 2026) for early collection.
You must complete your exhibitor registration in the portal prior to arrival.
Staff assisting with setup only should be registered as Move-In Only Staff to ensure they are permitted entry during build times.
Is catering provided for exhibitors?
The venue offers multiple food and beverage outlets for exhibitors:
A catering outlet is located in the foyer outside the exhibition entry, serving lunch, snacks, and hot / cold drinks.
Three coffee carts will operate inside the exhibition halls (see floor plan for locations).
Exhibitors may also order catering directly to their stand via the GCCEC Exhibitor Services team.
Will there be networking or social events?
POST-EXHIBITION
When is move-out and how long do I have to pack down?
Will I receive attendee contact lists or leads?
All exhibitors will have access to attendee lead data through the SuperExpo Lead-Scanning App, available via the Exhibitor Portal.
Each exhibitor will receive a unique login before the event to access the app.
Every attendee badge includes a QR code that can be scanned by exhibitors to instantly capture contact details.
All leads are securely stored and can be exported as a GDPR-compliant CSV file for post-event follow-up.
To ensure your app credentials are active before the show, complete your exhibitor-registration allocation by Friday 8 May 2026.
How can I give feedback about the event?
Your feedback is extremely valuable and helps improve future events. After SuperExpo 2026 concludes, all exhibitors will receive a Post-Event Feedback Survey via email.
The survey will take only a few minutes to complete and covers topics such as event operations, marketing, logistics, and visitor engagement.
You may also send comments or suggestions anytime to events@superexpo.org.au - the Phoenix Events Team monitors this inbox year-round.
We appreciate your input and encourage you to share both positive experiences and constructive feedback to help us shape an even better SuperExpo 2028.